Information

Company Policies

Important information about our services, rates, and terms

Company Policies

Important information about our services and terms

Payment Options

Payment is due in full upon completion of services.

  • Cash, cashier's checks, and money orders accepted
  • Credit cards accepted (4.35% processing fee)
  • Personal and business checks accepted

Cancellations

  • 72-hour notice required
  • Less than 24 hours = 3-hour minimum charge
  • Deposits are non-refundable
  • Same-day cancellations may include trip fees

Packing & Handling

  • Items not packed by us are not covered
  • No transport of valuables (cash, jewelry, weapons)
  • Electronics must be unplugged and boxed
  • Glass items must be properly packed or may be refused
  • Packing services must be scheduled in advance

Furniture & Appliances

  • IKEA/particle board furniture must be emptied
  • No disassembly/reassembly of such items
  • Washer requires stabilizing bolts
  • TV mounting/unmounting not included

Rates

Standard Rates

  • 2 Movers + 1 Truck: $159/hr
  • 3 Movers + 1 Truck: $189/hr
  • 4 Movers + 1 Truck: $219/hr
  • 4 Movers + 2 Trucks: $260/hr
  • 5 Movers + 1 Truck: $250/hr
  • 5 Movers + 2 Trucks: $310/hr
  • 6 Movers + 2 Trucks: $370/hr

Note: 3-hour minimum. Billed in 30-minute increments. Trip charge applies.

Additional Fees

Mattress cover: $12 each
Washer/dryer hookup: $80
Packing materials sold separately
$100 non-refundable deposit required

Terms & Conditions

Agreement

By booking with Joy's Movers, LLC, you agree to our policies.